Most frequently asked questions
What does the circle around the location represent?
Samoby stopped working after some days of installing it
The location is incorrect or delayed
I can not block apps on the iPhone/iPad (iOS) from supervised
Still not working after reviewing the battery saving
General
What location services need be activated on the supervised device?
How could I contact Samoby?
How secure is my data on Samoby?
Can Samoby lock or remote wipe data on a lost or stolen phone?
Can I locate my lost or stolen device if Samoby was not installed on the phone?
In which languages is Samoby available?
Could more than one supervisor monitor the same supervised device?
Will the use of the app affect the battery life of my phone?
Will the app use affect my data plan?
(For iPhone only) Why does it appear that Samoby uses a lot of data?
Special features for supervised iPhone/iPad (iOS) devices
Why is an app identified as unsafe?
Location: Current and historical
How does Samoby locate a device?
How accurate is the location provided?
What is Location History?
Could Samoby locate a stolen or lost device?
Why do I get latitude and longitude coordinates instead of a street address when locating a supervised device?
Places
How can I define a Place?
Can I edit or delete a Place?
How accurate are Place notifications?
Why can’t I create a new Place near to an existing one?
Remote App-Locking
How can I monitor the apps installed on the supervised devices?
How do I know an app is locked?
Can I instantly lock an app?
What happens if the app is in use when locking it?
Can I change the times and days when I want the app to stay locked?
Can I lock an app permanently?
Use Reports
What kind of reports can I access?
What information is available in the use reports?
What period do the reports cover?
Why do not I see the application usage of the monitored device?
Why do not I see the web activity of the monitored device?
Blocking web activity
How can I enable web blocking?
How to configure the web block?
Why web access blocking is not working?
Notifications
What type of notifications are sent?
Can I disable notifications?
Account/Profile
How can I change my password or account details?
How can I reset my password?
Can I unlink my supervisor device from the account without deleting it?
From the supervisor device, can I remotely unlink a supervised device?
If I change or use a new smartphone, how can I keep the data?
How can I log out from the app?
Configure device
How to update the Samoby app